Astra Portal incorrectly shows Unknown status for databases

Incident Report for DataStax Astra

Resolved

We have resolved this issue. All database now show the correct status.

Posted Dec 20, 2023 - 23:26 UTC

Update

We have identified the issue and now working on restoring status to the correct status for all existing databases.

Posted Dec 20, 2023 - 21:32 UTC

Identified

All active databases are operational and there is no impact to customer's applications. Astra Portal erroneously shows status as Unknown. As a result Astra Portal users are not able to see metrics and run CQL console.

Posted Dec 20, 2023 - 21:27 UTC

This incident affected: Astra (Astra Portal).